We do not get a choice in the matter is the blunt answer to the question. I told seller I actually do not need the adapter anymore, since I've got one locally. If the seller told you that he's lying. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. ebay seller refuses refund. Seller refusing return for a refund. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. And because I've never received the item, I requested a refund. But when I get it, it's locked down with Apple account! 9 9. I bought an iPhone last month that seller described as in working condition. So you win either way. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. 11 March 2017 at 10:43AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales. Ebay will FORCE a refund if required from the seller. The seller advised me to wait a couple of more days, which I did, and 8 days later, still no package. If you must, still don't but also don't use UPS for shipping. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. The seller should issue your refund within six business days after the return … Archived. Seller refusing return for a refund. Once you've shipped your package back to the seller, you can track the status of the returned item in the Purchase History section of My eBay when it's being handled through the regular eBay returns process. The seller can't send a return shipping label . Returns, missing items, and refunds for buyers | eBay 558575328310 a8a63978-6831-4798-858d-e0bf8171eccb:176a680c157 19997 Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Close. The Return Shipping just leaves your refund in his hands a little longer. If you’ve changed your mind, you can ask the seller if they’ll accept a return. Seller refused, they insisted in order to issue a refund I'd to return the item back to them. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. eBay doesn't care whether the seller accepts or refuses the package, they just care that the shipper offered it to them. Explain that on the basis of these two things, you ask eBay to step in and action the refund without your being required to return the item, since the seller is refusing to provide an acceptable solution with regard to the return postage AND the item location was misrepresented. eBay will force the seller to issue a pre-paid return label and he will be forced to refund you in full including P&P. Once your package is either delivered or refused and on it's way back to you, eBay … Open a case, wait for a return label, if it hasnt been issued after 8 days, then "ask ebay to step in" and they will issue a return label. Refusing the package is the same as accepting the package. Posted by 3 years ago. But if he refuses to send return postage, he loses the Dispute and is required to refund you. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. I bet the seller is not actually in Canada. ... Don't use eBay to sell stuff. Seller is given the opportunity to try and rectify the issue seller is not actually in.. For a refund I 'd to return the item, I requested a refund I 'd to return item... To try and rectify the issue because I 've never received the item, I requested a.... His hands a little longer ve changed your mind, you can ask the seller told you that 's... 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